Shipping & Returns
Shipping & Freight
All orders ship F.O.B. Kottayam, Kerala India.
Vimatons.com is not responsible for lost or damaged freight. All packages are insured when they leave Vimatons.com. If a package is damaged in shipment, you should not accept the package without appropriate documentation of the damage. Vimatons.com will be happy to work with you and the carrier to secure a settlement for damaged freight provided proper documentation has been made on receipt. Failure to document damage will make it impossible to secure an insurance claim on your behalf.
Return & Exchange Policy
Vimatons.com reserves the right to change the specifications of its stock products without notice.
Vimatons.com reserves the right to change the specifications of its custom products without notice.
Printing of Vimatons.com Logo and Part Number on Signs
All Vimatons.com products have the Vimatons.com logo and part number printed in small print on the front of the product. This is for both reordering purposes for the end-user and as a recall mechanism to manage the return of product if necessary.
Custom products can be printed without the Vimatons.com logo and part number if requested at the time of ordering. Stock products can be printed without the Vimatons.com logo at the time of ordering for an additional charge. If an order for a stock product is placed on our website with the request for no logo/part number, the customer will be contacted by our sales team to discuss these extra charges. Additionally, any stock product ordered without a Vimatons.com logo/part number will be considered custom products and are NOT RETURNABLE.
Vimatons.com has no minimum order for online purchases.
Vimatons.com accepts payment by credit card (Visa, Mastercard, American Express, and Discover) or PayPal.
Vimatons.com collects sales tax where required by law. Sales tax is automatically calculated for orders shipping within India during checkout. Learn more by reading our Sales Tax help page.
Sales Tax Exemption
During checkout, you will be given the opportunity to indicate that your order is tax-exempt. If you tell us your order is tax-exempt, you will be responsible for sending us your tax exemption certificate via email firstname.lastname@example.org after you place your order. We’ll deduct sales tax from your order after verifying your tax exemption certificate.
You must provide your certificate within two business days; failing to do so will cause sales tax to be charged to your payment method.
We are unable to remove sales tax from invoices after your order has shipped.
Learn more by reading our Sales Tax help page.
Once an order is placed, it goes immediately into production. Therefore, we are unable to accommodate order changes or cancellations; erroneously ordered items must be returned after delivery.
PLEASE NOTE THAT ALL PRODUCTS LISTED IN THE COVID-19 CATEGORY ARE ALL CONSIDERED CUSTOM AND MADE TO ORDER. NO RETURNS WILL BE ACCEPTED FOR ANY PRODUCTS FOUND IN THIS CATEGORY EXCEPT IN THE EVENT OF A MANUFACTURING DEFECT.
Custom products cannot be returned unless they were defective at the time of sale.
Return of stock product is subject to a 25% restocking charge.
The return authorization number must be obtained prior to return of any product.
Return Authorization number is obtained by calling or emailing Vimatons.com
Packages returned without authorization have to be refused. No exceptions.
Returnable products can be returned for either product credit or refund.
Credit or refund is only available for stock products or defective custom product.
Credit or refund will only be issued after return and inspection (approximately 1 to 2 weeks).
All returned products are inspected upon receipt to confirm credit or refund amount.
Products must be returned within 12 days of sale. No returns after 12 days.
Products must be in NEW, resalable condition to receive a credit or refund.
Products damaged in shipment are not covered by warranty.
If return freight is lost or damaged in shipment, it is not covered by a warranty.
All Courier call tags are provided only on Vimatons.com errors or defective products.
VIMATONS SIGNS (OPC) PVT LTD
Attn: Customer Service 7356796946.